Our team is continuously attempting to escalate this with Microsoft but are not making progress as quickly as we would like.

We are continuing to pursue this path but we also started work last week on an alternative flow using Microsoft service accounts to try to unblock this as quickly as possible. We are aiming to have the first version of this new flow available by Thursday Jan 29, possibly as early as Wednesday Jan 28.

If you are interested in helping us test our new workaround flow, please work with your IT team to provision a service account in your Microsoft Teams workspace, add it to your shared channels, and reach out to Pylon support for next steps.

We understand the impact that this may have on your operations and are diligently working towards a solution within the new Microsoft constraints. Please reach out to Pylon support with any questions.